{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across New Zealand on orders of NZD 75 and over. Below that the only method offered is Express Delivery at NZD 25, which is also available on any order as a paid upgrade. Orders are handled in 24 to 48 hours and tracked from there.",
    "content": "Shipping & Delivery Last updated 25 August 2026. What delivery costs Free on orders of $75 and over. $25 below $75. Below the threshold the only method offered is Express Delivery. Express Delivery $25 on any order, including above the threshold, if you would rather not wait. There is no minimum order. If one 50 cm strip is all you need, that is all you have to buy. How long it takes Orders are packed after a 24 to 48 hour handling time, then take about 5 to 7 days in transit within New Zealand. Rural delivery and the period either side of a public holiday add a little. The handling time is not padding: it is when the order is picked, checked and packed. Tracking A tracking number is emailed when your order actually ships, which is not the moment you place it. If you have not had one after the handling time, email theteam@birdspikes.co.nz with your order number and we will tell you where it has got to. There is also a tracking page if you already have a code. Where we deliver New Zealand wide. If you are outside New Zealand, email us before ordering and we will tell you honestly whether we can help. Address accuracy Please check the delivery address before you pay. A parcel sent to an address you gave us and returned to sender can be resent, but the second delivery is chargeable. If something goes wrong If a parcel is late, missing or arrives damaged, email theteam@birdspikes.co.nz with your order number. Your rights under the Consumer Guarantees Act 1993 are not affected by anything on this page, and the refunds and returns page sets out what happens next.",
    "url": "https://birdspikes.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Fourteen days from delivery to change your mind on an unused item. This is the shop's own policy: New Zealand law gives no statutory cooling-off period for an online purchase. Goods must come back unused and in resaleable condition and the customer pays return postage. Separately, the Consumer Guarantees Act 1993 gives repair, replacement or refund on goods that are faulty, unfit for purpose or not as described, with return postage paid by the shop.",
    "content": "Refunds & Returns Last updated 25 August 2026. Faulty, damaged or not as described This is your statutory position and it is the important part of this page. Under the Consumer Guarantees Act 1993 the goods we sell you must be of acceptable quality, fit for the purpose they are sold for, and match how we described them. If they are not, you are entitled to a repair, a replacement or a refund, and we pay the return postage. Email theteam@birdspikes.co.nz with your order number and a short description of the problem. If something arrived broken, a photograph of the item and the packaging helps us take it up with the courier, but it is not a condition of your rights. Nothing on this page limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Changed your mind? Our own 14 day policy New Zealand law does not give you a statutory cooling-off period for an online purchase. We would rather be straight about that than imply a right you do not have. What we do offer, as our own policy, is 14 days from delivery to change your mind on any unused item. Email us within those 14 days, send the goods back unused and in resaleable condition, and we refund what you paid for them. On a change of mind you pay the return postage and we do not refund the original delivery charge. This applies across the whole range. Everything we sell is a standard stock item, so nothing is cut, altered or made to your measurement and nothing is excluded from the policy. Order the right thing first time We would rather help you get it right than process a return. If you are not sure how many 50 cm strips a run needs, whether spikes or netting suits your situation, or which fixing works on your surface, email theteam@birdspikes.co.nz before you order. Tell us the bird, the surface and roughly how long the run is. Damaged in transit If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We arrange a replacement or a refund and we cover the return postage. Missing items or the wrong thing sent Tell us and we fix it. If the parcel never arrives, arrives with parts missing, or contains something you did not order, that is ours to resolve and it costs you nothing. How to return something Email theteam@birdspikes.co.nz with your order number and what you would like to do. We reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right place and is credited to your order. We process refunds within 24 to 48 hours of the goods arriving back. Payment providers usually take a few further working days to show the money on your statement. Refunds go to the payment method you used, or can be held as credit against a future order if you would rather. Cancelling before dispatch Any order can be cancelled free of charge before it is dispatched. Most orders are packed within 24 to 48 hours, so tell us as soon as you can. If we cannot agree Email theteam@birdspikes.co.nz with your order number and the word \"complaint\" in the subject, and a person will look at it again from the start. If we still cannot resolve it, a consumer claim can be taken to the Disputes Tribunal. Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not affected by anything on this page.",
    "url": "https://birdspikes.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Bird Spikes Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 25 August 2026. Who we are This site is operated by Caruso Consulting Co Ltd, trading as Bird Spikes Company. You can reach us at theteam@birdspikes.co.nz . What we collect Your name, delivery address, billing address, email address and phone number if you give one. What you ordered, when, and what you paid. Anything you write to us, so we can answer it and refer back to it. Standard website analytics about how pages are used. We do not receive or store your card details. Card payments are handled by Stripe and PayPal on their own systems, and we see only whether the payment succeeded. Why we collect it To take your order, pack it, get it to you and support it afterwards; to answer your questions; and to keep the business records the law requires us to keep. Who we share it with Only the parties needed to complete your order: the payment provider, the courier, the provider that sends our order emails, and our analytics provider. We do not sell your information to anyone. How long we keep it Order records are kept for as long as tax and business record-keeping requires. Enquiry emails are kept while they are useful and then deleted. Your rights under the Privacy Act 2020 You can ask us what personal information we hold about you and ask for it to be corrected. Email theteam@birdspikes.co.nz and we will respond within the time the Act allows. If you are not satisfied with how we have handled your information, you can complain to the Office of the Privacy Commissioner. Cookies How this site uses cookies, and how to change what you allow, is set out on the cookie policy page . Changes If this policy changes, the updated date at the top of the page changes with it.",
    "url": "https://birdspikes.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Bird Spikes Company.",
    "content": "Terms & Conditions Last updated 25 August 2026. Who you are contracting with Caruso Consulting Co Ltd, trading as Bird Spikes Company. Contact: theteam@birdspikes.co.nz . Definitions \"We\" and \"us\" mean Bird Spikes Company. \"You\" means the person or organisation placing the order. \"Goods\" means the products you have ordered. Orders Placing an order is an offer to buy. That offer is accepted when we dispatch the goods, and that is when the contract is made. If we cannot supply something you have ordered we will tell you and refund you in full. Prices and payment Prices are shown in New Zealand dollars and are the amount you pay for the goods. Delivery, where it applies, is shown separately at checkout before you pay. Payment is due in full at checkout and is taken through Stripe or PayPal. We never receive or store your card details. Delivery Delivery terms, costs and timeframes are set out on the shipping page and form part of these terms. Returns Your rights if something is faulty, and our own change of mind policy, are set out on the refunds and returns page and form part of these terms. Use of the products Our products are supplied for you or your contractor to install. We do not install anything. Work at height carries real risk and is your responsibility to carry out safely or to have carried out by someone equipped for it. You are responsible for checking that what you fit is lawful and permitted where you are fitting it. In New Zealand, native birds are absolutely protected under the Wildlife Act 1953 along with their nests and eggs. Consent may also be required for work on a listed or heritage building, and a shared boundary fence may need your neighbour's agreement. Your consumer rights The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply to sales to consumers in New Zealand, and nothing in these terms limits or excludes them. Where goods are supplied for the purposes of a business, the parties agree that the Consumer Guarantees Act 1993 does not apply, as section 43 of that Act permits. Governing law These terms are governed by New Zealand law and the New Zealand courts have jurisdiction. A consumer claim can be taken to the Disputes Tribunal.",
    "url": "https://birdspikes.co.nz/terms-and-conditions/"
  }
}